Delivery and Returns

Delivery

Every dot&hana garment is individually sewn in my garden studio.

  • Ready to Ship: Items currently in stock will be dispatched within 2–3 working days.

  • Made-to-Order: For pieces tailored specifically for you, please allow 2–3 weeks for your garment to be cut, sewn, and finished before dispatch. I will always keep you updated on the progress of your order.

I’m currently posting to UK addresses only.

UK Shipping: Shipping is a flat fee of £4.95. All orders are sent via Royal Mail (Tracked 24/48/Signed For). You will receive a tracking number once your parcel is on its way.
How much does shipping cost?

Shipping is a flat fee of £4.95. All orders are sent via Royal Mail (Tracked 24/48/Signed For). You will receive a tracking number once your parcel is on its way.
Returns

I want you to love your dot&hana piece. If something isn't quite right, I accept returns on Ready to Ship items within 14 days of receipt, provided they are in their original, unworn condition.

Return shipping costs are the responsibility of the customer unless the item is faulty.

I’d be grateful if you could email me (Rachael at hello@dotandhana.co.uk) to let me know to expect it. Please also include a note with your order number in the parcel.

The return address is:

dot&hana

PO Box 21196

FK10 9DU

Returned items are the customers responsibility until they are received by dot&hana and I recommend posting them by registered delivery. dot&hana will not accept liability for returned items lost or damaged in the post.

Important Note on Made-to-Order Purchases:

Because made-to-order garments are created specifically for you, I cannot offer full refunds on these items unless they are faulty. However, I am often able to offer minor alterations or an exchange - please get in touch if you have any concerns about the fit.
When will I get my order?

All orders are posted using a tracked Royal Mail service and are usually delivered within 3 - 4 working days.

I post each online order as fast as I possibly can, however, once your parcel is dispatched I am no longer responsible for any delays. My recommendation would be to leave as much time as you can between your order and the required delivery date.

It’s very unusual for parcels to disappear in the post so if you’re worried your order is taking a bit longer than usual, I can assure you that they nearly always turn up!

Of course, I will replace or refund items which go missing along the way. This is done in line with Royal Mail’s missing parcels procedure and can take some weeks to resolve.
Where are your products made?

Every dot&hana garment is individually sewn in my garden studio. Most of my fabrics come from Japan and Europe.